Legal · ALAIA Surf Lodge
Privacy Policy
Last updated: October 15, 2026
This Privacy Policy explains how ALAIA Surf Lodge collects, uses and protects your personal information when you visit alaiasurflodge.com, contact us or book a stay. It also serves as our privacy notice (aviso de privacidad) under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties.
Who is responsible for your data
ALAIA Surf Lodge
La Fortuna, East Cape, Los Cabos, B.C.S., 23400, Mexico
Email: jaime@alaiasurflodge.com
What we collect
- Contact and booking details: your name, email address, phone number, number of guests, travel dates and any messages you send us.
- Payment details: payments are processed by our booking system and payment provider. We do not store your full card number.
- Messages: anything you send us by WhatsApp, email, phone or the contact form on this site.
- Website data: basic technical information such as your browser type and pages visited, collected through cookies and similar tools described below.
How we use it
- To manage your booking, take payment and prepare for your stay.
- To answer your questions and stay in touch before and during your visit.
- To meet legal, tax and accounting obligations.
- To keep this website working, secure and easy to use.
We do not sell your personal information, and we do not use it for any purpose unrelated to your stay or your enquiry.
Who we share it with
We only share your information with services that help us run your booking, such as our booking and payment providers, the platform you booked through (for example Airbnb or Booking.com), and email and messaging services like WhatsApp. These providers only use your data to deliver their service. We may also share information when required by law.
Cookies and embedded content
This website uses cookies that are needed for it to work, such as remembering your session. Some pages include content from other services, such as Google Maps, our guest reviews widget, a surf forecast widget and the WhatsApp chat button. These services may set their own cookies and collect data according to their own privacy policies. You can block or delete cookies in your browser settings.
How long we keep it
We keep booking and contact information for as long as needed to manage your stay and to meet our legal and tax obligations. After that we delete it or keep it in a form that no longer identifies you.
Your rights
You can ask us at any time to access, correct, delete or stop using your personal information (in Mexico, these are known as your ARCO rights). If you are in the European Union, the United Kingdom or a US state with its own privacy law, you have similar rights under those laws. To make a request, email jaime@alaiasurflodge.com with your name and what you are asking for. We will reply within the time the law requires.
Children
This website is not aimed at children, and we do not knowingly collect personal information from anyone under 18. Bookings must be made by an adult.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
Questions about your privacy? Email jaime@alaiasurflodge.com or message us on WhatsApp.